Bear in mind that right after you submit the payment, your order is automatically launched to production on the factory. Raw leather is hand-cut during the first 48 hours, and sole unit also starts to be manufactured. Production process continues until the pair is finished after 3-5 weeks.
If you would like to withdraw your order right after it has been placed, please, contact us immediately, and we will try to stop the production without incurring in any costs.
However, if you want to cancel an order that has already started production, you can still do it, however, bear in mind that there is a cancellation fee of 50-100 EUR, to account for used materials and labour work.
You will receive a full refund of the original paid amount, excluding the cancellation fee, including the shipping costs.
Sale items or purchases made with promotion / voucher codes will be refunded with in-store credit only.